Shenzhen Chima Technologies Co Limited
Chima Technologies is a high tech enterprise found by a few technicians in 2006, with its headquarter in Shenzhen, China. Chima is a developer, as well as a manufacturer for GPON, GEPON, IPTV and VoIP equipments, providing the most high quality devices and professional OEM services for our customers. Chima is also a solution provider, we provide turnkey FTTH (Fiber to the home), IPTV and VoIP solutions for our worldwide customers, including ISPs (Internet service providers) and System integrators.
We occupy an entire floor of 1500 square meters, mixed for office and factory use. We have R&D, technical support, sales, purchasing, finance, storage, shipping, production and Human Resource/Administration, Supervision departments in the company.
R&D dept: responsible for hardware, software and mold development.
Technical support: responsible for GPON/GEPON product applications and deployments, FTTH, FTTB, FTTO, IPTV and VoIP solution deployments, and online customer support.
Sales dept: responsible for before-sale support, after-sale support, customer relations, order placements.
Purchasing dept: responsible for purchasing of raw materials, supplier database and supplier relation management, supplier order placements.
Finance dept: responsible for internal company finance work, company assets management, company funding, etc.
Storage dept: responsible for company stock management and distributor stock management.
Shipping dept: responsible for shipping of orders.
Production dept: Responsible for QC, QA, production, functionality tests, stability tests, performance tests, assembly of products before shipment.
Human Resource/Administration: Responsible for staff recruitment, administration of office order and maintaining human relations.
Supervision Dept: Responsible for company strategy, marketing strategy, R&D strategy, Support of resources and supervision for the entire company.
Chima develops and produces Managed and unmanaged IEEE802.3, IEEE802.3U,IEEE802.3ab,IEEE802.3Z layer 2, layer 3 Ethernet switches and Fiber Media Converters, ITU-T G.984.x GPON OLTs and ONTs, IEEE802.3ah, IEEE802.3av GEPON OLT and ONUs, IP PBX, IP phone and CPEs based on SIP protocol, Android IPTV Setup boxes, and WiFi Routers. To circle our product chain and to simplify the usage of our products, Chima also develops the management software that complies with the hardware products. We provide GPON and GEPON products with a unified NMS to simplify customer’s network maintenances, we also provide easy-to-use VoIP and IPTV solutions for customer’s quick deployments.
Chima products have been widely deployed by worldwide ISPs, small offices and enterprises. Families uses Chima GPON, GEPON ONUs and IPTV STBs for internet data, VoIP calls and TV programs, Small office users use Chima VoIP PBX, IP Phones for office calls, and enterprise uses Chima Ethernet switches for network distribution.
Chima is an ISO9001-2015 company, we have our own quality control system. Most of our products are certified by CE, FCC, Rohs, UL and Anatel. Here are some of our CE certificates:
We also have our own patents, shown below:
To provide our customers with the most professional products and software, Chima has the professional R&D and Production equipments, as well as necessary testing environments.
For Testing protocol correctness and Ethernet throughput, we have:
- Itester 12000
- BigTao 200
For calibrating WiFi and testing WiFi Throughputs, we have:
- Shielded Boxes
- WiFi Throughput Testing servers
For VoIP protocol and performance testing, we have:
- VoIP SIP Server based on standard RFCs
- VoIP testing production software
- Entire VoIP testing environment including VoIP Pbx, IP Phones, ATAs
For Gepon and GPON interoperability tests and production tests, we have:
- Gepon & GPON BOSA Testing System
- Gepon & GPON Protocol Analyser
- Optical Power meters
- Huawei MA5680T OLT
- ZTE C300 OLT
- Fiberhome AN5516 OLT
- Zhone MX-194 OLT
- Alcatel Lucent 7360 OLT
- Eltex GPON OLT
- DASAN OLT
- Raisecom OLT
- Optical Power Meters
Except the above, we also have necessary IPv4, IPv6, and IPTV R&D and production environments. We secure the quality, stability of our products with our professional technical and production abilities.
Began our sales in 2006, now Chima serves more than 1000 ISPs and System integrators worldwide. Our main market is in South America, West and East Europe, South East Asia, Russia, Ukraine, Mainland China. Up to the end of 2017, we sold about 2 million pcs of terminal devices to our worldwide customers, and the number is increasing day by day.
Chima provides customer with pre-sale service, in-the-sale service, after-sale service, and technical support services.
Pre-sale services: Your sales representative will be responsible for any pre-sale services.
You can send an email to email@example.com or contact us through the Skype button on our website, so you’ll be assigned with a sales representative. You can consult your sales representative anything you want to know before placing an order, including but not limited to the following:
For all customers, we provide Chima branded products and solutions, and/or customer branded products and solutions. We provide OEM/ODM services for customers. All our products are customizable.
For hardware, we can customize the following:
Hardware PCB size: can be the PCB size that you need.
Customer Model name printed onto PCB: If you have your own model name, we can put it on the PCB at layout process, so your own model name will appear on the PCB.
Housing: the product can be put in the housing that you already have.
Mold: You can provide us with your 3d design, we create the mold for you.
MAC address: Can be your own MAC address.
Product Label: Can be the label as per your design.
Packaging boxes: can be the packaging box as per your design
Logo: Your own logo can be shown on product housing, PCB, label, packaging box, etc.
For Software, we can customize the following:
Software functionality: If you need an non-standard function of Chima products, we can develop it for you.
Logo: can put your own logo in the software
Model name: can put your own model name in the software
S/N: can put your own Serial number in the software
HTML/Css: we can send you the HTML pages to work out a design of your own, then apply the design with the product you ordered.
Chima cares its customers, we provide after-sale service to our customers based on Fair-Play theory. We offer a two-year warranty for all our terminal devices (TIPs: see our terminal device list), as well as a 5-year warranty for our aggregation devices (TIPs: see our aggregation device list).
Two-year warranty for Terminal devices:
We offer a 2-year warranty for all our terminal devices,
Since the date of shipment of an order, if any commodities are found defective in the first year, we offer replacements for the same quantity of defective items at free of charge terms. Free replacements are prepared in one week, and are often shipped together with a re-order. If replacements are required at an urgent basis, we prepare the replacements in one week, and ship to you through airplane or courier express services. Chima afford all costs for free replacements.
Since the date of shipment of an order, if any commodities are found defective in the second year, we offer free repair services for the defective commodities. In this scenario, you will need to ship the defective commodities back to Chima’s China office, or to Chima distributor in you local area at your own cost, Chima or Chima distributors shall afford the cost of repairing and shipping back to you.
Five-year warranty for Aggregation devices:
We offer a 5-year warranty for all our Aggregation devices,
Since the date of shipment of an order, if any commodities are found defective in the first 5 years, we offer replacements for the same quantity of defective items at free of charge terms. Free replacements are prepared in one week, and are often shipped together with a re-order. If replacements are required at an urgent basis, we prepare the replacements in one week, and ship to you through airplane or courier express services. Chima afford all costs for free replacements.
Out of Warranty Repair services
If, the warranty for the commodities that you buy from Chima are expired, Chima offers you charged Repair service. If you want this service, please contact the Chima distributor where you bought from, or if you buy from Chima headquarter directly, you can contact Chima headquarter directly to request the price and lead time for your Out-of-Warranty repair service.
In this scenario, you will need to pay the costs for the following:
- The cost of repairing
- The cost of shipping back and forth